FAQ 🇨🇦

1. What is TrueFansNation (TFN)?
TFN is a Canadian store that sells premium 1:1 replica sports jerseys at affordable prices.

2. Where are you located?
We are based in Toronto, Canada, and we ship nationwide.

3. Are the jerseys original?
They are high-quality 1:1 replicas—almost identical to originals but much cheaper.

4. What sports do you cover?
We focus on soccer (football), basketball (NBA), American football (NFL), and more.

5. Do you have physical stores?
No. We are 100% online.

6. Are your jerseys really high quality?
Yes! Our replicas are carefully selected for stitching, details, and durability.

7. Do you sell kids' sizes?
We mostly offer adult sizes for now, but plan to include youth options soon.

8. Do you offer different editions (Home, Away, etc.)?
Yes, we usually have Home, Away, and sometimes Special or City Editions.

9. Do the products change over time?
Yes. New collections and models are added weekly based on demand and season.

10. Do you have a size guide?
Yes! Each product page includes a detailed size chart. Always double-check before ordering.

11. How much does a jersey cost?
Most of our jerseys are under CAD $70, which is less than half the price of originals in Canada.

12. Are there any extra fees?
No hidden fees. All costs are shown at checkout.

13. What payment methods are accepted?
We accept major credit/debit cards and Shopify's secure checkout system.

14. Can I use discount codes?
Yes! Follow us on Instagram for promos, or use a partner's referral code.

15. Do you offer installment payments?
Not yet, but we are working on it.

16. Where do you ship?
We currently ship across Canada.

17. How long does delivery take?
Usually between 20 to 25 business days.

18. Can I track my order?
Yes, you will receive a tracking number once the package is shipped.

19. Where do the jerseys ship from?
From our partner warehouses in Asia, using international tracked delivery.

20. Do you offer express shipping?
Not at the moment, to keep costs low for our customers.

21. Can I return or exchange a product?
Returns are only accepted for damaged or incorrect items. Check the size guide before ordering.

22. What if I received the wrong or a defective item?
Send us a message with a photo and your order number. We’ll resolve it quickly.

23. Can I cancel my order?
Orders can be canceled within 12 hours. After that, processing begins.

24. How can I contact you?
Use the chat on our website, or message us on Instagram @truefansnation.

25. Do you have a customer support team?
Yes. Our small team is ready to help fans like you with any issue.

26. What’s your mission?
To unite true fans worldwide through affordable, high-quality sportswear.

27. Who is your target audience?
Immigrants, expats, and fans in Canada who love their teams and want to show it.

28. Can I request a team or jersey?
Sure! Send us a message and we’ll do our best to add it.

29. How can I support TFN?
Buy, share, tag, follow us, or use a promo code. Every action helps!

30. Do you have a referral or affiliate program?
Yes! Contact us to become an official TFN partner.

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